Summary:
- Installation of Windows updates may fail with the message – "Updates Failed’ with ‘Error 0x80073701’
Comments:
- This article applies to Windows 10 Version 1903
- This article applies to Windows Update
- The failure to update is suspected to be caused by KB4497935 May 29, 2019 Quality Update(an optional non-security update that included a number of ‘quality’ fixes)
- Unknown at this time if the issue is related to Windows Update, Window 10 or Windows 10 Component Store/Image
- This issue does not impact all Windows 10 devices having first appeared in isolated cases when attempting to install Windows updates automatically or manually in June through July 2019
Editor Note: This issue is now resolved by installing KB4524570 and applicable to Windows 10 1903(and 1909). If the issue still persists see Recommendation #3 below(or optionally see/reference KB4528159)
Recommendations:
- Use the Windows 10 Troubleshooter for Windows Update. The Windows 10 Troubleshooter is located in ”Settings/Update and Security/Troubleshoot/Windows Update’
- Use the DISM’s tool command line interface to Check, Scan, and Restore Windows 10 System Image (
- Use the DISM’s tool command interface for Analyzing and Cleanup of the Windows 10 Component Store
Revisions:
Aug 15 2019: Initial Draft Date
Aug 18 2019: Original Publish Date
Nov 14 2019: Added Editor Note in Comments – Issue resolved by KB4524570
Windows Unplugged 